OneApp Solutions

“OneApp Infinite Solutions”

Immigration & Passport Services - a sample case study.

“Immigration & Passport Service of the Republic of Agrabah"

website through which citizen could apply for passport: www.passport.ag.gov

Team OneApp can help any governments to design a user-friendly, security audited, efficient website like the above-mentioned sample website.

Citizens can easily browse through the website, finds passport application links, upload relevant data and take an appointment for a future date to process the passport processing at a chosen Passport Application Processing Center nearby.

OneApp work cycle in the Passport Application Processing Center!

Application Verification Counter (APV COUNTER) → Counter A → Counter B → Counter C→ COUNTER D → SMART EXIT.

APV COUNTER

• Checking of availability of required documents with applicant in original.
• Generating a check-in ticket with OneQ Smart Citizen Flow Management System.
• Citizen can wait at the wait launch being aware of his exact status on Government OneApp Smart Mobile Application or the display screens on the wall to wait for his turn at Counter A.

COUNTER A

• Receipt of passport application and data verifications. Original document scanning and uploading to the government systems by a smart informed staff.
• Capturing biometric id and photo of the applicant with the system.
• Transferring citizen to Counter B.

COUNTER B

• Verification of the passport application by the verifying government officer
• If any document left for upload / data modification needed, verifying officer sends it to Counter A.
• In case of complication in application it may be sent to the in charge main officer for opinion and further directions.
• Transfer citizen to Counter C

COUNTER C

• Final verification process by the smart verification officer.
• Granting the passport application on basis of normal governmental processes.

COUNTER D

• Citizen can feedback on kiosk or can be done one mobile application.