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How it Works

Bookings

Customers can easily book an appointment time slot via mobile/web application and can get automated reminders about the appointment and queue status as SMS, push messages etcetera.

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Walk-ins

Easy walk-in token options via touch screen kiosks/QR code scan/ officer desktops. Queue status display options like tv displays, status update on mobile phones are available.

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Serving

You can easily configure the system according to the customer flow patterns of your organization. Customer relations / service officers can smartly and efficiently serve the customers. Token serving statuses have transparency. Options for customer feed backs and reviews are an added advantage.

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Analyze

You will get a very clear picture of the customer experiences of your organization. Accurate data about average customer serving times, exact feedbacks and reviews on real time are valuable insights.

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Product Features

One Queue Lite systems are capable of easy implementations very much customizable according to your requirements. Easily integrable with existing software solutions at your organization.
One Queue Lite solutions are highly affordable, hardware requirements are minimal, customer and officer user experience is excellent and simple.
One Queue Lite provides a wide array of custom useful reports on average customer serve time, customer counts, collects customer reviews and feedback on real time.

Perfectly suited for

Single Location Clinic

One Queue Lite can be easily implemented at a single location medical clinic or medical lab. Very easily the walk-ins and appointments can be streamlined. Implementation costs are minimal.

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Local Bank

The best token application for the rush bank in your locality. Best customer journey experience assured.

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Food & Beverage

Are you the best fast food shop in town with allot of walk-ins who seeks a suitable queue management system to streamline your messy customer service simply, then One Queue Lite is the most suited customer journey management system for you.

Suggested Apps

Eliminate Queue

Walk-in-apps enables a walk-in customer to take a token for the service he needs to access. It can be accessed via a touch screen kiosk or through customer's smart phone with a simple QR code scan. A customer can receive SMS, push messages or a printed token for his journey at your organisation.

Display Status

A display app displays exact token status for each customer served across different departments. Display app information can be accessed via display screens or customer mobile phone itself. It’s a real time status information for all customers served.

Valuable Insights

The Admin app lets you call tickets, view real-time analytical reports for insights on organization, location, service, and agent performance. Now you can monitor hourly, daily, monthly, or even a custom timeframe activity.

Custom App

Customers can book prior appointments with custom mobile application for your organisation. App provides provisions for customer feedbacks, push message reminders and different report access provisions for customers. The app can be a single window solution for all services offered by your esteemed organisation.

Manage your business

A web portal access for you to configure different services, manage locations and configuring advertisement contents from your desktop. Super admin access for all operations. Custom report dash board services. Instant real time monitoring of all operations.

Hardware Requirements

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Touch Screen Kiosks

Touch screen kiosks for walk-in customers.

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Android TV

TV for display screen in waiting areas.

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Raspberry Pi

Optional hardware for display screen configuration.

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Printer

Optional printers for token printing, preferably thermal printers.